Purchasing Credits

Top up your credit balance to continue issuing certificates.

How to Purchase

Card checkout is currently unavailable while we move to a new payment provider, so top-ups are arranged manually.

1. Click on your credit balance in the sidebar to open Settings, then choose the Balance tab
2. Note the price per credit shown in the Purchase Credits panel
3. Use the contact support link in that panel to tell us how many credits you need
4. Once the top-up is applied, the credits appear on your balance and in your transaction history

If your company is managed by a partner, credits come from your partner's monthly allocation instead — there is no Balance tab, and top-ups are arranged by your partner.

Credit Plans

Your company is on a tariff plan with a single price per credit, shown in the Balance tab. Contact support if you need a different plan.

Transaction History

You can view your complete credit transaction history, including:

• Top Up — credits added to your balance
• Allocation and Revocation — credits granted or withdrawn by your partner (partner-managed companies)
• Deducted — credits taken when you pay for an order, when you add recipients to an order that is already paid, or when you create or enlarge an invitation link
• Refund — credits returned when unused invitation-link slots are released
• Reset and Reset (Clear) — the monthly allocation cycle for partner-managed companies

Managing Credits

Credits are shared across your company account. All team members with the appropriate role can use credits to issue certificates. Administrators can view the full transaction history and manage credit purchases.